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Support Custom neon sign with your name and logo

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Return policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 7 days of delivery.*
 

  • Start the return process within 7 days of receiving your item.

  • Product must be in new or unused condition, with all original product inserts and accessories.

  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.

  • Ship the product as soon as possible so it arrives at our facility within 45 days  of receipt of the item.

  • We inspect all returned items and will refund you based on the condition of the item.

 


How to Return an Item

log into My Account to fill out our return initiation form to receive your shipping label and return instructions. send item directly to our warehouse with your order id info.


Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund** 

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

 

 

 

Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on
 

  • Condition of the merchandise

  • Cost of the original and/or return shipping charges deduction from your refund

  • If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.